Our returns policy is split into two product types:

Personalised Products

If a personalised item develops a fault within the first 60 days of receiving the order, please contact us, and we'll be happy to issue a refund or replacement.

If the item is not faulty and 'as stated' on the website, under the terms of the Consumer Contracts Regulations 2013 that covers the selling of customised products, we do not have to accept the return as there is no resell value (Section 28b).

In the unlikely event that you're not completely satisfied with an item you've received, please use contact us to discuss your complaint as your happiness is our priority.

Non-Personalised Products

Your right to cancel an order for non-personalised goods starts the moment you place your order and ends 14 days from the day you receive your goods.

If an item develops a fault, you have 30 days from receiving the goods to notify us. We will then offer you a refund or replacement, whichever you prefer.

For more detail please visit our Returns page.

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